Reporting Window
Please report wrong items, damaged packages, missing items, or order-related issues within 3 days after delivery. Include your order details, clear photos or video, and a short explanation of the issue.
Return Policy
Coffee is a consumable product, so returns are handled carefully. Dayati Coffee reviews wrong-item, damaged-package, or order-related issues when reported within the required window.
Last updated: June 9, 2026Return Eligibility
- Returns must be reviewed and approved by Dayati Coffee before any item is sent back.
- Coffee products must remain unopened, unused, and in original packaging unless the issue is clearly related to damage or wrong fulfillment.
- Opened coffee products are not returnable for taste preference, brewing result, aroma expectation, buyer error, or change of mind.
Shipping Responsibility
Return shipping responsibility depends on the case. If Dayati Coffee confirms a wrong item or fulfillment issue, we will discuss the suitable solution. If a return is approved for another reason, return shipping may be the buyer responsibility.
Non-Returnable Cases
- Opened or consumed coffee products.
- Incorrect grind or roast selection chosen by the buyer.
- Delayed reports after the 3-day delivery window.
- Issues caused by storage, brewing method, customs delay, courier handling after delivery, or destination regulation.
Need Confirmation?
For product availability, sample discussion, order quantity, payment, or shipping support, contact Dayati Coffee before placing an order.